Jacob Ashby
About Jacob Ashby
Jacob Ashby is a Customer Success Manager at BrightTALK, where he has worked since 2021. He has a diverse background in recruitment and business development, having held various roles in multiple companies over several years.
Current Role at BrightTALK
Jacob Ashby serves as a Customer Success Manager at BrightTALK since July 2021. In this role, he focuses on enhancing communication between speakers and audiences through BrightTALK's online event tools. His responsibilities include ensuring customer satisfaction and facilitating interactions within the platform, contributing to the overall success of online events.
Previous Experience in Customer Support and Management
Prior to his current position, Jacob Ashby held several roles that contributed to his expertise in customer support and management. He worked as a Customer Support Lead at Smart Recruit Online from 2016 to 2017. Following this, he served as a Director & Shareholder at Force Protocol Ltd from 2017 to 2019. He also worked as a Senior Recruitment Partner at VCH from 2020 to 2021 and as a Business Development Executive at Bytes Security Partnerships from 2019 to 2020.
Educational Background
Jacob Ashby has a diverse educational background. He studied at Cedars Upper School, where he achieved GCSEs from 2006 to 2009. He then attended Milton Keynes College from 2009 to 2011, earning A-Levels in Law, Business Studies, Film Studies, and Sociology. Jacob continued his education at the University of Westminster, obtaining a Bachelor’s Degree in International Business from 2011 to 2016. He also studied at Lycoming College in 2013, focusing on Business, Film and Photography, Financial Communication, and Economics.
Contributions to Online Communities
At BrightTALK, Jacob Ashby plays a significant role in advancing knowledge within online communities. He facilitates interactions that enhance the experience of participants in online events. His efforts contribute to the effectiveness of communication and engagement in the digital space, reflecting his commitment to improving user experiences.