Kathleen Killion
About Kathleen Killion
Kathleen Killion is a Customer Success Manager with a decade of experience at BrightTALK. She previously held various roles at One Kings Lane, including customer care specialist and email marketing associate, and has a Bachelor of Arts degree from the University of Arizona.
Current Role at BrightTALK
Kathleen Killion has been serving as a Customer Success Manager at BrightTALK since 2014. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her experience in customer success allows her to effectively address client needs and enhance their overall experience with the platform.
Previous Experience at One Kings Lane
Kathleen Killion worked at One Kings Lane in various roles from 2012 to 2014. She began as a Customer Care Specialist in 2012, where she provided support to customers for four months. She then transitioned to a position as Client Relations and Special Services Assistant for five months in 2013. Additionally, she served as an Email Marketing Associate for eight months, where she contributed to marketing efforts. Her diverse roles at One Kings Lane helped her develop a strong foundation in customer service and client relations.
Education and Academic Background
Kathleen Killion earned her Bachelor of Arts degree from the University of Arizona, where she studied from 2007 to 2011. Additionally, she attended Saint Francis High School from 2003 to 2007. She is currently studying at Universidad de Alcalá, furthering her education and expanding her knowledge base.
Professional Skills and Expertise
Kathleen Killion has developed a range of professional skills throughout her career, particularly in customer service and client relations. Her experience at BrightTALK and One Kings Lane has equipped her with the ability to manage customer expectations and deliver effective solutions. She is adept at communication and problem-solving, which are essential in her role as a Customer Success Manager.