Kathryn Birch
About Kathryn Birch
Kathryn Birch is a Senior Customer Success Manager at BrightTALK, where she has worked since 2017. She has extensive experience in customer engagement and success, having previously held roles at Huddle and Lovestruck.com.
Current Role at BrightTALK
Kathryn Birch serves as a Senior Customer Success Manager at BrightTALK, a position she has held since 2017. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her experience in customer success management allows her to effectively address client needs and foster long-term relationships.
Previous Experience at Huddle
Kathryn Birch worked at Huddle in various roles from 2009 to 2015. She began as a Customer Engagement Executive for two years before transitioning to a Customer Success Manager, where she spent four years. Her time at Huddle involved engaging clients and supporting their success with the company's services.
Early Career and Internships
Before her roles at Huddle, Kathryn Birch gained experience as a Marketing Intern at Lovestruck.com for two months in 2009. She also worked as a Commercial Intern at Huddle and as a Staff member at PwC, both in 2009. These early positions contributed to her foundational skills in customer engagement and marketing.
Educational Background
Kathryn Birch studied at Newcastle University, where she earned a Bachelor of Science degree from 2005 to 2008. Prior to that, she attended The Perse School for Girls from 1994 to 2003 and later The Perse School in Cambridge from 2003 to 2005. Her education provided her with a strong academic foundation that supports her professional endeavors.