Morgan King (She,Her)
About Morgan King (She,Her)
Morgan King is a Customer Success Manager with extensive experience in customer relations and account management. She has worked in various roles across different companies, including Outreach and BrightTALK, and holds a Bachelor of Arts in English Language and Literature from Seattle Pacific University.
Work at BrightTALK
Morgan King serves as a Customer Success Manager at BrightTALK, a role she has held since 2021. In this position, she leads business reviews and manages support inquiries for marquee accounts. Morgan focuses on strategically collaborating with customers to achieve their marketing program goals and success metrics. Her responsibilities include identifying cross-sell and up-sell opportunities while managing account renewals. Morgan's experience in customer success enables her to enhance customer relationships effectively.
Previous Experience in Customer Success and Sales
Before joining BrightTALK, Morgan worked at Outreach in various sales roles. She served as a Sales Development Representative for five months in 2020 and later as a Corporate Sales Development Representative from 2020 to 2021 for seven months. Additionally, she held positions at Collabera Inc. as an Associate Account Manager for two months in 2019 and as a Business Development Account Manager for six months from 2019 to 2020. These roles provided her with a strong foundation in sales and customer relationship management.
Education and Expertise
Morgan King studied at Seattle Pacific University, where she earned a Bachelor of Arts in English Language and Literature from 2016 to 2019. Prior to that, she attended Peninsula College, achieving an Associate of Arts degree in General Studies from 2014 to 2016. Her educational background supports her expertise in communication and relationship management, which she applies in her current role in customer success.
Background in Cheerleading
Morgan has a background in cheerleading, having served as the Cheer Captain at Seattle Pacific University from 2017 to 2019. In addition to her leadership role at the university, she currently works as a Cheerleading Coach at ActivStars, a position she has held since 2022. This experience in coaching and team leadership contributes to her skills in collaboration and motivation.