Kelly Lajoie
About Kelly Lajoie
Kelly Lajoie is a Business Director at Brightview Senior Living with over 25 years of experience in hotel management and operations. She has held various leadership roles, including General Manager positions at multiple hotels and expertise in quality assurance and task force management.
Current Role at Brightview Senior Living
Kelly Lajoie serves as the Business Director at Brightview Senior Living, a position she has held since 2021. In this role, she is responsible for overseeing operations in the Greater Boston area. Her focus includes enhancing operational efficiency and ensuring high standards of service delivery. Lajoie's extensive background in hospitality management supports her efforts in optimizing productivity and customer satisfaction within the organization.
Previous Experience at Restoration Hardware
Before her current role, Kelly Lajoie worked at Restoration Hardware as the Northeast Commercial Project Leader from 2019 to 2020. Her tenure lasted for 10 months, during which she contributed to the management of commercial projects in the northeastern United States. This experience added to her diverse skill set in project management and operational oversight.
Career at Linchris Hotel Corporation
Kelly Lajoie held multiple General Manager positions at Linchris Hotel Corporation from 2011 to 2016. She managed the Hilton Garden Inn in Plymouth, MA, from 2011 to 2014, followed by the Holiday Inn Boston-Brookline from 2014 to 2015, and then Hotel Providence in Rhode Island from 2015 to 2016. Her responsibilities included overseeing hotel operations, managing budgets ranging from $5 million to $35 million, and ensuring quality service delivery across all properties.
Education and Expertise
Kelly Lajoie has a strong educational background in hospitality management. She studied at the University of Denver, earning a degree in Hospitality Administration/Management. Additionally, she attended Endicott College, where she achieved an Associate of Arts and Sciences in Hotel/Restaurant Administration/Management. Her expertise includes Quality Assurance Auditing and Task Force Management, which complements her over 25 years of experience in the hospitality industry.
Specializations in Hospitality Management
Kelly Lajoie specializes in strategic planning, operational efficiency, and project management within the hospitality sector. She is known for implementing systems that enhance productivity and customer satisfaction. Her extensive experience includes top-level Profit & Loss responsibility for multi-service hotels nationwide, showcasing her ability to manage complex hotel operations effectively.