Lisa Ross
About Lisa Ross
Lisa Ross serves as the Lead Concierge at Brightview Senior Living in Timonium, Maryland, where she has worked since 2020. With over 30 years of experience in customer service and management, she plays a key role in creating a positive first impression for residents and visitors.
Work at Brightview Senior Living
Lisa Ross has served as the Lead Concierge at Brightview Senior Living since 2020. In this role, she is responsible for creating a positive first impression for residents and visitors at the senior living community located in Timonium, Maryland. Her duties include supporting the business office by processing accounts payable, payroll, and resident billing, ensuring smooth operations within the organization.
Education and Expertise
Lisa Ross earned her Bachelor of Science degree in Management & Consumer Studies from the University of Maryland, where she studied from 1979 to 1983. With over 30 years of experience in customer service and management, she possesses a strong foundation in these fields, which supports her current role in the senior living industry.
Background
Prior to her current position, Lisa Ross worked at Transamerica Insurance Finance Corp as the Director of Customer Service from 1992 to 1997. During her five years in this role, she developed skills in customer relations and management, contributing to her extensive experience in the customer service sector.
Professional Experience
With a career spanning over three decades, Lisa Ross has built a robust background in customer service and management. Her experience encompasses various roles, including her leadership position at Transamerica Insurance Finance Corp and her current responsibilities at Brightview Senior Living, where she continues to enhance the resident experience.