Connie Covington Brands
About Connie Covington Brands
Connie Covington Brands is a Customer Support Specialist with extensive experience in customer service and training. She has worked at Brightwell Payments, Inc. since 2016 and currently serves as a Customer Success Manager at Ncc Group, while also mentoring new team members and managing payroll card systems.
Current Role at Brightwell Payments, Inc
Connie Covington Brands serves as a Customer Support Specialist at Brightwell Payments, Inc, a position she has held since 2016. In this role, she mentors and trains new team members in customer service protocols, legal restrictions, and software operations relevant to end use. Her responsibilities include managing an extensive payroll card system that features four distinct program offerings and additional options. She also collaborates with human resource managers and payroll accountants to implement pay card systems for new clients.
Previous Experience in Customer Support and Management
Prior to her current role, Connie worked as a Customer Success Manager at Ncc Group from 2020, where she continued to enhance her skills in customer support. She has also held various positions that contributed to her expertise, including Director of Fun at Learning Express Toys from 2014 to 2016 and Sales Representative at Coral Springs Auto Mall in 2013. Her experience spans multiple industries, providing her with a diverse skill set in customer relations and management.
Education and Academic Background
Connie Covington Brands studied at Samford University, where she earned a Bachelor's degree in Business and Fashion from 1982 to 1987. Her educational background laid the foundation for her career in customer support and management. Prior to attending Samford University, she completed her studies at South Gwinnett High School and Brookwood High School.
Training and Mentorship Contributions
In her current role at Brightwell Payments, Connie actively trains new clients on proprietary software and serves as the primary point of contact for resolving system errors. She plays a significant role in onboarding new team members, both domestically and in the international call center, ensuring they are well-versed in customer service practices and operational procedures.
Career Progression and Diverse Roles
Connie's career began in 1987 at Jenny Craig, where she worked as an Assistant Sales Trainer and Management until 1991. She then transitioned to various roles, including Administrative Assistant at Leadamerica from 2007 to 2011. Her diverse work history includes marketing at Cable & Wireless and sales at Coral Springs Auto Mall, showcasing her adaptability and breadth of experience across different sectors.