Shane Burton
About Shane Burton
Shane Burton is a Client Services Specialist at Brightwell, where he has worked since 2019. He has a diverse background in client services, having held various roles in different organizations, and is passionate about solving complex issues to assist clients in achieving their goals.
Work at Brightwell
Shane Burton has been working at Brightwell as a Client Services Specialist since 2019. In this role, he focuses on enhancing customer service and supporting client onboarding processes. His responsibilities include addressing client inquiries and resolving issues to help clients meet their organizational goals. Shane returned to Brightwell after gaining experience in the client services sector, emphasizing his commitment to growth and service improvement.
Previous Experience in Client Services
Before joining Brightwell, Shane Burton worked at Brightwell Payments, Inc as a Senior Client Development Specialist from 2014 to 2018. In this position, he developed client relationships and contributed to service delivery in the Greater Atlanta Area. Additionally, he served as an Associate Client Manager at ADP for one year, where he further honed his skills in client management and service.
Background in Client Management and Training
Shane's career includes diverse roles that have shaped his expertise in client services. He worked as a Funeral Associate at Service Corporation International for eight years, where he developed strong interpersonal skills. He also served as a Route Manager and Trainer at TruGreen for one year, focusing on employee training and service delivery. His experience spans various industries, contributing to his comprehensive understanding of client needs.
Education and Certifications
Shane Burton studied Political Science and Government at Georgia Southern University, where he earned a Bachelor of Science (B.S.) degree from 1995 to 1999. He also pursued a Project Management Certificate at Kennesaw State University through Continuing Education from 2012 to 2013. This educational background supports his analytical skills and project management capabilities in client services.
Passion for Client Services
Shane is passionate about client services and onboarding, finding the challenges associated with these areas intriguing. He enjoys solving complex issues to assist clients in achieving their organizational goals. His commitment to training employees and customers reflects his dedication to improving service delivery and enhancing the overall client experience.