Tashira M.
About Tashira M.
Tashira M. is a Product/Customer Support Specialist at Brightwell, where she has worked since 2021. She has a background in information technology and has held various support roles in different companies over the past several years.
Work at Brightwell
Tashira M. has been employed at Brightwell as a Product/Customer Support Specialist since 2021. In this role, she is responsible for assisting customers with product-related inquiries and ensuring a high level of customer satisfaction. Her experience in customer support allows her to effectively address user needs and provide solutions.
Previous Experience in Customer Support
Prior to her current position, Tashira worked at Prime Care Technologies, Inc. as a User Administrator from 2018 to 2021. In this role, she managed user accounts and provided technical support. Additionally, she briefly served as a Desktop Support Technician at Project Time & Cost, LLC in 2018, where she addressed technical issues for users.
Technical Background
Tashira has a solid technical background, having worked as an Installation Technician at Virtucom, Inc. from 2017 to 2018. Her responsibilities included installing and configuring hardware and software for clients. This experience contributed to her technical skills and understanding of IT systems.
Education and Expertise
Tashira studied Information Technology at Middle Georgia State University from 2014 to 2016, where she gained foundational knowledge in the field. She also holds an Associate's degree in Computer Information Systems from Gordon State College, which she completed from 2009 to 2012. Her education supports her expertise in customer support and technical roles.
Early Career Development
Tashira began her career as a Student Assistant at Middle Georgia State University from 2015 to 2016. This role provided her with initial exposure to a professional environment and helped develop her skills in support and administration.