Brett Arnold
About Brett Arnold
Brett Arnold is a Billing Support Specialist at brightwheel, where he has achieved over 93% customer satisfaction ratings. He has a background in quality assurance and project management, with previous roles at The Busch Group and Pacific Hospitality Group.
Work at Brightwheel
Brett Arnold has been employed at Brightwheel as a Billing Support Specialist since 2021. In this role, he has achieved over 93% customer satisfaction ratings, indicating a strong performance in customer service. He has contributed to high-impact projects while working in a highly autonomous, remote environment. Brett has consistently surpassed metrics for handling tickets, phone calls, and live chat conversations, demonstrating efficiency and effectiveness in his responsibilities. Additionally, he has provided internal feedback aimed at operational improvements and efficiencies within the company.
Previous Experience at The Busch Group
Brett Arnold worked at The Busch Group from 2019 to 2020, serving as both Senior Quality Assurance Manager and Capital Expenditures Manager. His tenure lasted for six months in Irvine, California. In these roles, he focused on quality assurance processes and managed capital expenditures, contributing to the company's operational effectiveness.
Education and Expertise
Brett Arnold holds a Bachelor of Fine Arts (BFA) in Creative Writing from Chapman University, where he studied from 2006 to 2010. He furthered his education at the University of Alaska Anchorage, earning a Master of Fine Arts (MFA) in Creative Writing from 2014 to 2017. This educational background provides him with strong communication skills and a creative approach to problem-solving.
Career at Pacific Hospitality Group
Before his roles at The Busch Group and Brightwheel, Brett Arnold spent seven years at Pacific Hospitality Group as a Project Manager from 2010 to 2017 in Irvine, California. In this position, he managed various projects, contributing to the company's operational goals and project execution.
Teaching Experience at University of Alaska Anchorage
In 2017, Brett Arnold served as a Graduate Teaching Assistant at the University of Alaska Anchorage for four months. This role involved assisting in the educational process, likely contributing to his skills in communication and mentorship.