Daniel Blanco
About Daniel Blanco
Daniel Blanco serves as the Head of Support at brightwheel, bringing extensive experience from previous roles at American Express, Schoology, and PowerSchool Group LLC. He possesses expertise in customer support efficiency and has demonstrated leadership in managing transitions during mergers and acquisitions.
Work at Brightwheel
Daniel Blanco has been serving as the Head of Support at Brightwheel since 2021. In this role, he is responsible for overseeing customer support operations and ensuring efficient service delivery. His leadership focuses on enhancing the customer experience and implementing effective support strategies.
Previous Experience at American Express
Daniel Blanco held multiple positions at American Express over several years. He worked as a Manager in Global Marketing from 2006 to 2007 in Sydney, Australia. He later served as Marketing Strategy Manager in Global Product Management from 2008 to 2009 and as Senior Digital Product Manager & Customer Experience from 2010 to 2012, both in New York. Additionally, he was a Senior Manager in Digital & Social Servicing Customer Experience from 2014 to 2015 and in Digital Servicing Product Development & Customer Experience from 2013 to 2014, both in the Greater New York City Area.
Education and Expertise
Daniel Blanco earned his Master of Business Administration (M.B.A.) in International Marketing from NYU Stern School of Business, completing his studies from 2004 to 2006. He also holds a Bachelor of Arts (B.A.) in Business/Managerial Economics from UCLA, where he studied from 1996 to 2000. His expertise includes AI-supported self-service solutions and Business Process Outsourcing management, focusing on optimizing customer support operations.
Leadership Roles at Schoology and PowerSchool
At Schoology, Daniel Blanco held several leadership positions, including Senior Director of Customer Support in 2018 and Director of Customer Support from 2016 to 2017. He also served as Senior Director of Operations in 2019 for 10 months. Following his tenure at Schoology, he worked at PowerSchool Group LLC as Senior Director of Technical Support from 2019 to 2021, where he managed technical support teams and processes.
Background in Auditing and Brand Management
Before his roles in customer support and management, Daniel Blanco worked as a Senior Auditor at Deloitte & Touche from 2000 to 2004 in the Greater Los Angeles Area. He also gained experience as a Brand Management Intern at Bayer Pharmaceuticals for two months in 2005 in the Greater New York City Area. This diverse background has contributed to his comprehensive understanding of business operations.