Gerardo Burgos
About Gerardo Burgos
Gerardo Burgos is a Senior Operations Manager with extensive experience in leading teams and developing data-driven solutions. He has worked at notable companies such as brightwheel and Uber, and holds degrees in Communication and Media Studies and Communications Technology.
Work at Brightwheel
Gerardo Burgos currently serves as the Senior Operations Manager at Brightwheel, a role he has held since 2022. In this position, he is responsible for overseeing operational strategies and ensuring efficient processes within the organization. His experience in operations management contributes to the company's focus on enhancing customer experiences and streamlining onboarding processes.
Previous Experience at All Day Kitchens
Before joining Brightwheel, Gerardo Burgos worked at All Day Kitchens as the Senior Operations Manager and Head of Onboarding from 2020 to 2022. During his tenure, he played a crucial role in developing onboarding strategies and operational frameworks that supported the company's growth in the San Francisco Bay Area.
Experience at Uber
Gerardo Burgos has extensive experience at Uber, where he held multiple roles between 2018 and 2021. He served as the US/CAN Operations Manager, Onboarding, for four months in 2018, followed by a year as the US/CAN Restaurant Operations Manager, Onboarding. He later transitioned to the role of US/CAN Strategic Operations Manager, Onboarding, from 2019 to 2021. His work involved optimizing operational processes and enhancing onboarding experiences for new team members.
Education and Expertise
Gerardo Burgos holds an Associate’s Degree in Communication and Media Studies from Skyline College, which he completed from 2010 to 2013. He furthered his education at San Francisco State University, earning a Bachelor’s Degree in Communications Technology. His academic background supports his expertise in strategy and operations, allowing him to effectively address complex challenges.
Background and Skills
As a first-generation Salvadoran-American, Gerardo Burgos brings a unique perspective to his work. He is known for his ability to build strong connections with colleagues and customers, fostering an inclusive environment. His skills in leading high-impact teams and developing data-driven solutions are complemented by his talent for navigating ambiguous situations and creating effective onboarding processes.