Heather Anthone
About Heather Anthone
Heather Anthone serves as the Customer Success Training Lead at brightwheel, where she has worked since 2022. She transitioned from a teaching background in early childhood education to customer success, leveraging her expertise in education and technology.
Work at Brightwheel
Heather Anthone has been serving as the Customer Success Training Lead at Brightwheel since 2022. In this role, she focuses on enhancing customer success through effective training programs. Prior to this position, she worked as a Senior Onboarding Specialist at Brightwheel from 2021 to 2022, where she was responsible for onboarding new clients and ensuring a smooth transition to the platform. Her journey at Brightwheel reflects her commitment to integrating education and technology in customer success initiatives.
Education and Expertise
Heather Anthone earned a Bachelor of Science degree in Business Administration with a concentration in Marketing from Colorado State University, completing her studies from 2005 to 2009. This educational background provides her with a solid foundation in business principles, which she applies in her roles in customer success and training. Additionally, her experience in early childhood education enriches her understanding of training methodologies and client engagement.
Background in Early Childhood Education
Heather transitioned from a teaching role in early childhood education to customer success and training. Her experience as a Teacher at Warren Village from 2015 to 2017 allowed her to develop skills in communication and instructional design. This background informs her approach to training and customer engagement, emphasizing the importance of educational principles in her current role.
Previous Experience in Customer Success and Project Management
Heather has a diverse career background that includes roles in customer care, account management, and project management. She worked at ReadyTalk in various capacities, including Project Event Manager and Associate Account Manager, from 2013 to 2017. Her experience at Mile High Early Learning as a Human Resource and Information Technology Specialist further enhances her skill set, providing her with insights into organizational dynamics and technology integration.
Career Progression and Roles
Heather's career includes significant roles at various organizations. She worked at lululemon athletica as a Key Leader and Assistant Manager from 2010 to 2012, where she developed leadership and operational skills. Her tenure at ReadyTalk involved multiple positions, allowing her to gain experience in customer care and project management. This progression illustrates her adaptability and growth across different sectors.