Kaitlyn Patterson
About Kaitlyn Patterson
Kaitlyn Patterson is a Customer Support Manager at brightwheel, where she has worked since 2021. She has a background in customer service and project management, holding a Bachelor's degree in Human Resource Management and a Master's degree in Project Management.
Work at Brightwheel
Kaitlyn Patterson has been employed at Brightwheel since 2021 as a Customer Support Manager. In this role, she oversees customer support operations, focusing on enhancing customer satisfaction and resource allocation. She previously served as a Customer Support Advocate at Brightwheel from 2019 to 2021. During her tenure, she implemented live chat and chat-triggered phone support, which improved customer service operations. Kaitlyn also managed a team that consistently achieved a customer satisfaction goal of 95%. Her responsibilities include scheduling and managing staffing across multiple time zones and support channels.
Education and Expertise
Kaitlyn Patterson earned her Bachelor's degree in Human Resource Management from Ashford University, studying from 2015 to 2017. She furthered her education at Colorado State University-Global Campus, where she completed a Master of Project Management from 2018 to 2020. Her educational background provides her with a solid foundation in human resources and project management, which she applies in her current role at Brightwheel.
Background
Before joining Brightwheel, Kaitlyn Patterson held various positions in customer service and support roles. She worked as an Enrollment Counselor at Colorado State University-Global Campus from 2018 to 2019. Prior to that, she was an Enrollment Advisor at Bridgepoint Education from 2015 to 2018. Kaitlyn also gained experience in the hospitality industry, working as a Supervisor, Server, and Bartender at Marriott Hotels from 2014 to 2016, and as a Server at Ruby Tuesday from 2014 to 2015.
Achievements
Kaitlyn Patterson played a significant role in the development and launch of a new billing platform at Brightwheel by analyzing customer feedback. She coordinated the integration of cross-functional teams into a larger Billing Support unit, which improved resource allocation and customer satisfaction. Additionally, she developed process workflows to enhance efficiency and ensure adherence to procedures across her team.