Kathleen Murray
About Kathleen Murray
Kathleen Murray is a Customer Onboarding Specialist at brightwheel, where she focuses on enhancing customer satisfaction and streamlining onboarding processes. She has a diverse background in marketing and event management, having held various roles at companies such as Upwork, Where®, and Bon Appétit Management Company.
Work at Brightwheel
Kathleen Murray currently serves as a Customer Onboarding Specialist at Brightwheel, a position she has held since 2023. In this role, she manages a portfolio of over 50 accounts, focusing on strategic actions to enhance the onboarding process. Kathleen collaborates with Sales and Support teams to ensure a seamless customer experience throughout the onboarding journey. She identifies and implements system and process improvements aimed at boosting team efficiency and customer satisfaction. Additionally, she acts as the 'voice of the customer' by providing valuable feedback to the Product and Engineering teams.
Previous Experience in Marketing and Management
Kathleen has a diverse background in marketing and management. She worked as a Marketing Account Manager at Local Getaways from 2021 to 2022 and served as Circulation, Events, and Marketing Manager at Where® from 2020 to 2021. Prior to these roles, she was a Social Media and Content Marketing Specialist at Upwork for one year in 2016 to 2017. Kathleen also held the position of Lead Event Manager at Bon Appétit Management Company from 2012 to 2016, where she gained significant experience in event management.
Early Career in Digital Marketing
Kathleen's early career includes various roles in digital marketing and communications. She worked as a Digital Marketing Manager at Spoon University for five months in 2016 and as a Marketing Communications Intern at FireEye, Inc. for three months in 2015. Additionally, she served as a Social Media Account Executive at American Business English Language Services in 2017. Her experience also includes a Digital Marketing Internship at Scottsdale Arts - Scottsdale Center for the Performing Arts in 2013.
Educational Background
Kathleen studied at Santa Clara University, where she earned a Bachelor of Arts (B.A.) degree in Communication and Media Studies, with a focus on Spanish. This educational background has equipped her with the skills necessary for effective communication and marketing strategies in her professional roles.