Ethan Brown
About Ethan Brown
Ethan Brown is a Customer Care Professional with a Bachelor's Degree in Humanities from Florida State University. He collaborates with major banks to manage user accounts and contributes to policy changes within his department.
Current Role at Brigit
Ethan Brown serves as a Customer Care Professional at Brigit, a position he has held since 2021. He works fully remotely, providing customer support and assistance. His role involves interpreting user accounts related to credits, deposits, and withdrawals, collaborating with major financial institutions such as Bank of America, JP Morgan Chase, and Wells Fargo. Ethan also engages in macro and policy changes within the Customer Care department, working closely with the Assistant Manager and Manager to enhance service delivery.
Educational Background
Ethan Brown completed his Bachelor’s Degree in Humanities/Humanistic Studies at Florida State University from 2016 to 2020. Prior to that, he earned an Associate’s Degree from Tallahassee Community College, studying from 2014 to 2016. His educational background provides a foundation for his work in customer care, emphasizing communication and human interaction.
Previous Work Experience
Before joining Brigit, Ethan held various customer service roles. He worked as a Customer Service Representative at Florida State University from 2017 to 2019 and as a Live Receptionist at Tresta for three months in 2019. Additionally, he served as a Sales Associate at Follett Higher Education and as a Sales Consultant at Southwestern Advantage in 2018. His diverse experience in customer service has equipped him with valuable skills applicable to his current role.
Skills and Expertise
Ethan Brown possesses expert knowledge of the Google Suite and utilizes various communication platforms, including Slack, Zoom, and Electric. He participates in quarterly training aligned with FCRA, EFTA, BSA, and TCPA standards, ensuring compliance and up-to-date knowledge in customer care practices. Ethan also provides training and assistance to new hires, promoting core values such as grit, empathy, and integrity within the team.
Compliance and Policy Management
In his current role, Ethan processes Bankruptcy notices for all members, ensuring adherence to CFPB guidelines. His involvement in macro and policy changes within the Customer Care department highlights his commitment to maintaining compliance and improving operational efficiency. This aspect of his work is crucial for supporting the organization's regulatory obligations.