Gia Sotelo
About Gia Sotelo
Gia Sotelo is a Customer Experience Manager with a strong background in data analysis and public speaking. She has worked at Brigit in various roles since 2019 and holds a Bachelor's degree in Psychology from Marymount Manhattan College.
Work at Brigit
Gia Sotelo has been a key member of the Brigit team since 2021, serving as the Customer Experience Manager. In this role, she focuses on enhancing customer experience strategies through data analysis. Prior to her current position, she worked as the Customer Experience Assistant Manager from 2020 to 2021 and as a Customer Service Specialist from 2019 to 2020. Her tenure at Brigit has allowed her to develop a comprehensive understanding of customer service dynamics and quality assurance.
Education and Expertise
Gia Sotelo earned her Bachelor's degree in Psychology from Marymount Manhattan College, where she studied from 2013 to 2017. Her educational background provides her with insights into human behavior, which is beneficial in her customer experience roles. She possesses strong skills in data analysis, which are essential for developing effective customer experience strategies. Additionally, she has expertise in public speaking, enhancing her ability to communicate effectively in her professional environment.
Background
Gia Sotelo has a diverse background in customer service and management. She has built her career at Brigit, progressing from a Customer Service Specialist to a Customer Experience Manager. Her experience includes a focus on quality assurance and recruiting, which has contributed to the development of effective customer support teams. Her leadership skills have been instrumental in managing and motivating teams to achieve high standards in customer service delivery.
Achievements
Throughout her career at Brigit, Gia Sotelo has demonstrated a commitment to improving customer experience. Her strong skills in data analysis have allowed her to implement strategies that enhance service delivery. Additionally, her leadership abilities have played a significant role in fostering a motivated customer care team. Her experience in quality assurance ensures that customer service standards are consistently met.