Kaylee Hoekman
About Kaylee Hoekman
Kaylee Hoekman is a Senior Customer Care Associate at Brigit, where she has worked since 2019. With a background in the wellness industry and experience in customer service roles, she possesses strong organizational and time management skills.
Work at Brigit
Kaylee Hoekman has been employed at Brigit as a Senior Customer Care Associate since 2019. In this role, she is responsible for managing customer inquiries and ensuring a high level of service. Her experience in customer care is supported by her strong organizational skills, which enhance team efficiency and productivity.
Previous Experience at Zeel.com
Prior to her current position, Kaylee worked at Zeel.com from 2015 to 2019. She served as a Licensed Massage Therapist for Corporate Chair Events for four years in the Greater New York City Area. Additionally, she held roles in Operations, Resolution Management, and Community Management from 2018 to 2019, contributing to her diverse skill set in customer service and operations.
Education and Expertise
Kaylee Hoekman earned an Associate's degree in Registered Nursing from the Swedish Institute, a College of Health Sciences, where she studied from 2016 to 2017. She also holds an Associate of Science degree in Massage Therapy from New York College of Health Professions, which she completed from 2012 to 2013. Her educational background in health sciences and massage therapy informs her approach to customer care.
Skills in Customer Service
Kaylee demonstrates expertise in time management, which is essential for handling multiple customer service tasks effectively. She is proficient in using ZenDesk to manage a large volume of incoming emails, showcasing her ability to utilize customer service software efficiently. Her background in the wellness industry provides her with a unique perspective in her customer care roles.