Anupam Singh
About Anupam Singh
Anupam Singh serves as the Customer Success Director and Client Partner for HiTech at Brillio, where he has worked since 2022. With a diverse background in business analysis and customer success across several companies, he has developed expertise in managing client relationships and driving revenue growth.
Work at Brillio
Anupam Singh serves as the Customer Success Director and Client Partner for HiTech at Brillio since 2022. In this role, he focuses on enhancing customer satisfaction and fostering long-term partnerships within the technology sector. His responsibilities include managing client health scores and ensuring the successful delivery of services. Anupam's strategic initiatives have contributed to significant improvements in client satisfaction metrics.
Previous Experience at Mphasis
Before joining Brillio, Anupam Singh held several roles at Mphasis from 2017 to 2022. He served as the Account Leader for Banking & Financial Services in Pune, where he managed client relationships and service delivery. He also worked as the NextGen Service Offerings Portfolio Manager in Presales and Customer Success Manager. Additionally, he was the Enterprise Automation Offerings General Manager, focusing on driving automation solutions in the United States.
Experience at IBM
Anupam Singh worked at IBM from 2006 to 2015 in various capacities, including Application Consultant and Senior Business Analyst. He led projects that utilized an onshore-offshore delivery model, ensuring effective management of contracts and project timelines. His role involved directing project managers and overseeing engagements valued between $5 to $10 million, contributing to revenue growth and margin improvement.
Education and Expertise
Anupam Singh holds multiple Master of Business Administration (M.B.A.) degrees. He studied Strategy & Leadership and Information Technology Management at the Indian School of Business, completing his degree in 2016. He also participated in an Exchange Program at The Wharton School in 2017. His undergraduate education includes a Bachelor of Technology (B.Tech) in Computer Science from Greater Noida Institute of Technology, completed in 2006.
Achievements in Client Management
Anupam Singh has demonstrated success in improving client health scores, raising them from 3.5 to 4.5 out of 5 through focused action-based reviews. He has played a significant role in forming partnerships with hyperscalers like AWS, developing joint go-to-market strategies that enhance customer growth. His leadership in upselling and cross-selling initiatives has leveraged Center of Excellence approaches to drive transformation in customer accounts.