Ayesha Rakhshi
About Ayesha Rakhshi
Ayesha Rakhshi is an Associate Director with extensive experience in IT service management and delivery. She has held key positions at various companies, including SC Johnson, HCL Technologies, and Tata Consultancy Services, where she has developed cost-effective solutions and implemented process improvements.
Current Role at Brillio
Ayesha Rakhshi serves as an Associate Director at Brillio since 2018. In this role, she is responsible for driving the overall IT Service Management (ITSM) Process and Tools, as well as the End User Computing (EUC) Program Framework. She collaborates with IT4IT teams to implement centralized technology enablers, metrics, and reporting. Ayesha works closely with stakeholders to communicate the process vision and influence execution against established standards.
Previous Experience at SC Johnson
Ayesha Rakhshi worked at SC Johnson as a Service Delivery Manager for 10 months in Racine, Wisconsin, from 2016 to 2017. In this position, she focused on delivering effective service management solutions within the organization. Her role involved ensuring that service delivery met the company's operational standards and requirements.
Experience at HCL Technologies
Ayesha held the position of Associate General Manager at HCL Technologies in the Products & Platforms Division from 2017 to 2018 for one year in the Portland, Oregon Area. During her tenure, she developed cost-effective solutions to meet business requirements in the IT Service Management environment, contributing to the company's operational efficiency.
Career at Tata Consultancy Services
Currently, Ayesha Rakhshi is employed at Tata Consultancy Services (TCS) as a Service Delivery Manager (SDM) since 2018. In this role, she has implemented process artifacts such as documentation, controls, and metrics aimed at enhancing IT service delivery. Her work involves refining program charters, communication plans, and governance models to integrate service management practices effectively.
Background in IT Service Management
Ayesha Rakhshi has a strong background in IT Service Management, having worked at CSC as an Account Relationship Manager from 2006 to 2014 for eight years in Torrance, California. She has extensive subject matter expertise in ITIL methods and strategic technology infrastructure planning. Ayesha is skilled in developing service delivery and quality standards and has performed audits against these standards.