Carlos Rodriguez
About Carlos Rodriguez
Carlos Rodriguez is an Incident Manager with extensive experience in training and compliance roles. He has worked at various companies including Sykes, DXC Technology, Brillio, and Equifax over a career spanning nearly two decades.
Current Role at Brillio
Carlos Rodriguez has been serving as an Incident Manager at Brillio since 2017. In this role, he is responsible for managing incidents and ensuring that service disruptions are addressed promptly. His experience in incident management contributes to maintaining operational efficiency and minimizing downtime for the organization.
Experience at Equifax
Carlos Rodriguez has been employed at Equifax since 2014 as a Security Compliance Analyst focusing on contracts and questionnaires. His role involves ensuring compliance with security standards and managing documentation related to security protocols. This position has allowed him to develop expertise in security compliance within the financial services sector.
Previous Roles at Sykes
Carlos Rodriguez worked at Sykes in various capacities from 2004 to 2008. He started as a Customer Service Representative from 2004 to 2005, then transitioned to a Technical Trainer from 2005 to 2007, and later served as a Trainer from 2007 to 2008. These roles provided him with a solid foundation in customer service and training methodologies.
Experience at DXC Technology
In 2018, Carlos Rodriguez worked at DXC Technology as a Sales Renewals Expert for a duration of four months. This position involved managing sales renewals and contributing to customer retention efforts, enhancing his skills in sales and customer relationship management.