Elvis Chavez
About Elvis Chavez
Elvis Chavez is a Service Desk Analyst with extensive experience in remote IT support, currently employed at Brillio since 2019. He has a background in managing user accounts and supporting Office 365 applications, and has previously worked for G6 Hospitality LLC and Midwest Consulting Group.
Work at Brillio
Elvis Chavez has been employed at Brillio as a Service Desk Analyst since 2019. In this role, he provides remote IT support for over 100 warehouses across the United States. His responsibilities include managing user accounts in Active Directory and configuring VPN access. He also supports Office 365 applications, focusing on account creation and troubleshooting single sign-on issues. Elvis utilizes a ticketing system to manage and prioritize the severity of open cases, ensuring efficient resolution of IT-related issues.
Education and Expertise
Elvis Chavez has a solid educational background in information technology. He studied at North Lake College from 2010 to 2011 for one year before attending the University of Texas at Arlington from 2013 to 2015 for two years. He later returned to North Lake College, where he achieved an associate degree from 2015 to 2017. This educational foundation has equipped him with the necessary skills to excel in his current role and previous positions in IT support.
Background in IT Support
Before joining Brillio, Elvis Chavez gained valuable experience in IT support through various roles. He worked as a Helpdesk Analyst at G6 Hospitality LLC from 2017 to 2019, where he contributed for a total of one year in Carrollton, Texas. Additionally, he served as a Help Desk Analyst at Midwest Consulting Group for six months in the Dallas/Fort Worth Area from 2016 to 2017. Throughout these positions, he built and maintained a team knowledge base to streamline day-to-day operations.
Professional Experience
Elvis Chavez has accumulated diverse professional experience in IT support roles. His tenure at G6 Hospitality LLC included two separate periods, first for four months in 2017 and then for one year from 2018 to 2019. During his time at Midwest Consulting Group, he worked for six months as a Help Desk Analyst. These roles have provided him with a comprehensive understanding of IT support processes and user management.