Emilio Montero
About Emilio Montero
Emilio Montero is an experienced Incident Manager with a background in technical support and team leadership. He has worked at Brillio and Accenture since 2017 and 2018, respectively, and previously held positions at Sykes Costa Rica and HP Store Costa Rica.
Work at Brillio
Emilio Montero has been employed at Brillio since 2017, serving as an Incident Manager. In this role, he is responsible for overseeing incident management processes, ensuring timely resolution of issues, and maintaining service quality. His tenure at Brillio has contributed to the organization's operational efficiency.
Work at Accenture
In addition to his role at Brillio, Emilio Montero has been working at Accenture as an Incident Manager since 2018. His responsibilities include managing incidents and coordinating with teams to resolve technical issues. His experience in this position enhances his expertise in incident management.
Previous Experience at HP Store Costa Rica
Before his current roles, Emilio Montero worked at HP Store Costa Rica as a Team Lead from 2007 to 2017. During this ten-year period, he managed teams and supported technical operations, gaining valuable experience in leadership and customer service.
Experience at Sykes Costa Rica
Emilio Montero began his career at Sykes Costa Rica, where he worked in technical support from 2001 to 2007. This six-year experience provided him with a strong foundation in technical troubleshooting and customer interaction, which has been beneficial in his subsequent roles.
Education and Expertise
Emilio Montero studied at Universidad Latina de Costa Rica, where he earned a Bachelor's degree in Technology from 2014 to 2016. This educational background has equipped him with the necessary skills and knowledge to excel in his roles in incident management and technical support.