Gerardo Hernandez
About Gerardo Hernandez
Gerardo Hernandez is an experienced Incident Manager currently working at Accenture in Dublin, Ireland, and has held various roles in IT project coordination and quality assurance across multiple companies since 2005.
Work at Brillio
Gerardo Hernandez has been employed at Brillio as an Incident Manager since 2017. He has accumulated seven years of experience in this role while based in Santa Clara, California, United States. His responsibilities include managing incidents and ensuring effective resolution processes.
Current Role at Accenture
At Accenture, Gerardo Hernandez holds the position of Incident Manager since 2018 and has worked for six years in Dublin, Dublin, Ireland. In addition to this role, he also serves as a Continuous Improvement and Quality Assurance Analyst since 2019. His work focuses on enhancing incident management processes through the application of Total Quality Management principles.
Experience at DXC Technology
Gerardo Hernandez has been working at DXC Technology as an IT Project Coordinator since 2015. He has nine years of experience in this position, contributing to project management and coordination efforts while located in Virginia, United States.
Previous Employment at Maersk Line and HP
Gerardo Hernandez worked at Maersk Line, Limited as a Quality Specialist from 2005 to 2007 for two years in Norfolk, Virginia, United States. He also held various positions at HP, including Business Analyst from 2013 to 2015 and Remote Support Analyst from 2007 to 2013, both in Palo Alto, California, United States.
Education and Expertise
Gerardo Hernandez studied Electronics Engineering at Tecnológico De Costa Rica from 1999 to 2004, completing a five-year program. He also studied Accounting at Instituto Jimenez for one year from 2005 to 2006. His educational background supports his expertise in incident management and quality assurance.