Heather C.
About Heather C.
Heather C. is a Delivery Excellence Manager at Brillio, where she has worked since 2023. With extensive experience in Salesforce and project management, she has held various roles across multiple companies in the San Francisco Bay Area.
Work at Brillio
Heather C. has been serving as the Delivery Excellence Manager at Brillio since 2023. In this role, she focuses on enhancing delivery processes and ensuring high standards of service within the organization. Her position is based in the San Francisco Bay Area, where she contributes to the company's commitment to delivering exceptional client experiences.
Previous Experience
Prior to her current role, Heather C. worked at several organizations in various capacities. She was a Salesforce Consultant at Veritas Investments, Inc. from 2018 to 2019. Before that, she held the position of Senior Business Analyst at Force Optimized from 2013 to 2015, where she developed industry-specific assets for customer development. Additionally, she served as Project Manager at RealtyCom Partners from 2008 to 2012 and as Associate Director of Commercial CRM at BioMarin Pharmaceutical Inc. from 2019 to 2021.
Education and Expertise
Heather C. studied Business Administration at San Francisco State University. She holds four Salesforce certifications, reflecting her expertise in the Salesforce platform. Her extensive experience includes data migration and transformation, which enhances client transparency to key performance indicators. She has also played a significant role in user adoption through training and advanced reporting.
Key Skills and Contributions
Throughout her career, Heather C. has managed several large-scale implementations during her tenure at Siebel Systems and SAP. Her contributions include developing templates for new customer development at Force Optimized and facilitating user adoption through effective training programs. She has worked as a Salesforce Consultant at various companies, including ProteinSimple and Advanced Cell Diagnostics, where she applied her skills in CRM solutions.