Jean Rivera
About Jean Rivera
Jean Rivera is an Incident Manager with extensive experience in service delivery operations. They previously worked as a customer service representative at Sykes and have held positions at Accenture and Brillio since 2017.
Work at Brillio
Jean Rivera has been serving as an Incident Manager at Brillio since 2017. In this role, Jean is responsible for overseeing incident management processes, ensuring that incidents are resolved efficiently and effectively. The position requires a strong understanding of IT service management and the ability to coordinate with various teams to minimize service disruptions.
Current Role at Accenture
Since 2018, Jean Rivera has held the position of Service Delivery Operations Analyst at Accenture. In this capacity, Jean focuses on optimizing service delivery processes and enhancing operational efficiency. The role involves analyzing service performance metrics and collaborating with cross-functional teams to implement improvements.
Previous Experience at Sykes
Jean Rivera worked as a Customer Service Representative at Sykes from 2016 to 2017. This role involved handling customer inquiries and providing support to ensure customer satisfaction. The experience gained during this time contributed to Jean's skills in communication and problem-solving.
Professional Background
Jean Rivera has accumulated significant experience in the IT service management field. Starting as a Customer Service Representative, Jean transitioned to roles that focus on incident management and service delivery. This progression highlights a commitment to professional development and expertise in managing service operations.