Jemal Nathan Clayton
About Jemal Nathan Clayton
Jemal Nathan Clayton is a Service Desk Lead with over 25 years of experience in IT support, currently working at Brillio since 2021. He has a strong background in desktop support and network administration, having held various positions at companies such as Aetna Better Health Inc, Verizon, and Cognizant.
Current Role at Brillio
Jemal Nathan Clayton serves as the Service Desk Lead at Brillio, a position he has held since 2021. In this role, he is responsible for overseeing service desk operations, ensuring efficient service delivery, and managing support teams. His leadership contributes to the optimization of service processes and the enhancement of customer satisfaction.
Previous Experience in IT Support
Prior to his current role, Jemal held various positions in IT support. He worked as a Desktop Engineer at Aetna Better Health Inc for eight months in 2018-2019. He also served as a Team Lead Manager at Persistent Systems for three months in 2020-2021. His experience includes a role as Information Technology Help Desk Manager at ICL for ten months in 2020-2021 and as Technical Lead Manager at Verizon for ten months in 2019-2020.
Educational Background
Jemal Nathan Clayton has a diverse educational background. He earned a Bachelor of Applied Science in Management Information Systems from Post University, where he studied from 2001 to 2003. Additionally, he obtained an Associate of Arts in Advertising from the Fashion Institute of Technology from 1996 to 1998. He also studied Computer Science with a focus on Networking at Katharine Gibbs School.
Skills and Expertise
Jemal possesses extensive skills in IT support, including L1, L2, and L3 Desktop Support, Help Desk Support, and Network Administration. He has over 25 years of experience in troubleshooting, configuring, and installing hardware and software applications. His critical thinking abilities enable him to analyze complex plans and resolve client issues effectively.
Career Timeline
Jemal's career spans over two decades in the IT industry. He began his journey at Cognizant, where he worked as an Associate Operations Manager from 2002 to 2018. His subsequent roles include various managerial and technical positions across several organizations, showcasing his growth and adaptability in the field.