Juan Castillo
About Juan Castillo
Juan Castillo is an experienced Incident Manager with a background in IT support and management. He has worked at Accenture and Brillio since 2017 and 2018, respectively, and has previous experience at DXC Technology and MarketStar.
Work at Brillio
Juan Castillo has served as an Incident Manager at Brillio since 2017. In this role, he is responsible for overseeing incident management processes, ensuring timely resolution of issues, and maintaining service quality. His tenure at Brillio spans over seven years, during which he has contributed to the organization’s operational efficiency.
Current Role at Accenture
Since 2018, Juan Castillo has also held the position of Incident Manager at Accenture. His responsibilities include managing incidents, coordinating with various teams, and implementing best practices to enhance service delivery. His experience at Accenture complements his role at Brillio, allowing him to apply his skills in a dynamic environment.
Previous Experience at DXC Technology
Before joining Brillio, Juan Castillo worked at DXC Technology from 2015 to 2017 as a specialist in backup and storage. His role involved managing data backup solutions and ensuring data integrity for clients. This experience provided him with a solid foundation in technical support and incident management.
Career at MarketStar
Juan Castillo began his career at MarketStar, where he worked from 2010 to 2015. In this position, he served as a support specialist for HP business partners. His responsibilities included providing technical support and assistance to partners, which helped him develop strong customer service skills and technical knowledge.
Education at Universidad Americana
Juan Castillo studied at Universidad Americana in Costa Rica from 2008 to 2014. His education provided him with a comprehensive understanding of information technology and management principles, which he has applied throughout his career in various roles.