Karen Mc Griff
About Karen Mc Griff
Karen Mc Griff serves as the Service Desk Lead at Brillio, where she has worked since 2018. With over a decade of experience in IT and previous roles at ASM Research, she has developed expertise in help desk management and technical support.
Work at Brillio
Karen Mc Griff has been employed at Brillio as a Service Desk Lead since 2018. In this role, she oversees the service desk operations, ensuring effective support and resolution of IT issues. Her responsibilities include managing a team, coordinating service requests, and implementing best practices to enhance service delivery. Based in Irving, TX, she has contributed to the company's commitment to providing high-quality IT support.
Previous Experience at ASM Research
Prior to her current role, Karen Mc Griff worked at ASM Research from 2014 to 2018. She held two positions during her tenure: Team Lead and National Service Desk Analyst from 2014 to 2016, and Benefits and Memorial Supervisor from 2016 to 2018. In these roles, she developed her skills in team management and service delivery, contributing to the operational efficiency of the organization while based in Arlington, TX.
Education and Expertise
Karen Mc Griff earned her Bachelor of Science in Computer Science from South Carolina State University, where she studied from 1998 to 2001. Her educational background provides a strong foundation for her extensive experience in IT, which spans over 10 years. This expertise includes hardware, software, and network installation, maintenance, and repair, equipping her with the knowledge necessary for her roles in help desk management.
Background in IT Help Desk Roles
With several years of experience in help desk roles, Karen Mc Griff has developed a comprehensive understanding of IT support and management. Her career includes various positions that have honed her skills in troubleshooting, customer service, and team leadership. This background has enabled her to effectively lead teams and improve service desk operations in her current and previous roles.