Krish Goswami
About Krish Goswami
Krish Goswami serves as the Managing Director and CX Practice Head at Brillio, specializing in commerce, CMS, martech, and UX. With over 20 years of experience in digital marketing and customer experience transformation, he has held leadership roles at several prominent companies including Cognizant and dentsu.
Current Role at Brillio
Krish Goswami serves as the Managing Director and CX Practice Head at Brillio, a position he has held since 2022. In this role, he leads the Go to Market strategy and technology solutions for the CX practice, focusing on Commerce, CMS, Martech, and UX. His leadership is instrumental in driving large CX transformation initiatives that enhance customer acquisition, experience transformation, loyalty, and retention.
Previous Experience at Cognizant
Krish Goswami has extensive experience at Cognizant, where he held multiple roles over several years. He served as a Senior Director in Digital Commerce from 2016 to 2019, and as an Associate Director overseeing Digital Commerce solutions from 2012 to 2014. Additionally, he worked as a Senior Manager and Solution Architect for Enterprise Commerce from 2011 to 2012, and as a Manager focusing on B2B and B2C solutions from 2009 to 2010. His early career at Cognizant included roles as an Associate and Senior Associate in various commerce-related capacities.
Leadership at Dentsu and Publicis Sapient
From 2019 to 2021, Krish served as Vice President and CX Transformation Leader at Dentsu, where he led North America for Dentsu Commerce. Prior to that, he was a Director at Publicis Sapient from 2014 to 2016. These roles contributed to his expertise in digital marketing and customer experience transformation.
Education and Expertise
Krish Goswami holds a Bachelor's degree in Engineering from the University of Calcutta. He furthered his education with a Post Graduate Diploma in Digital Business from Emeritus and a Post Graduate degree in Digital Marketing from Columbia Business School. With over 20 years of experience, he specializes in solving complex digital experience challenges across various industry verticals.
Passion for Digital Experiences
Krish is passionate about creating innovative and impactful digital experiences that drive business growth and value. His extensive background in digital marketing and CX transformation enables him to effectively lead initiatives that enhance customer engagement and satisfaction.