María Calderón
About María Calderón
María Calderón is an Incident Manager with extensive experience in fraud investigation and customer service. She has worked at Amazon since 2018 and at Brillio since 2017, and she holds degrees from Universidad San Judas Tadeo and Centro Cultural Costarricense Norteamericano.
Work at Brillio
María Calderón has been employed at Brillio since 2017, serving as an Incident Manager for a duration of seven years. In this role, she is responsible for overseeing incident management processes, ensuring effective resolution of issues, and maintaining service quality. Her experience in this position contributes to the operational efficiency of the organization.
Current Role at Amazon
Since 2018, María Calderón has worked at Amazon as a Fraud Investigator. Her role involves identifying and mitigating fraudulent activities within the organization. She operates out of locations in San Francisco, San Jose, and Costa Rica, applying her expertise to protect the company and its customers from potential fraud.
Education and Expertise
María Calderón studied at the Centro Cultural Costarricense Norteamericano from 2009 to 2010, completing a one-year program. She furthered her education at Universidad San Judas Tadeo from 2011 to 2014, where she studied for three years. This educational background has equipped her with the skills necessary for her professional roles.
Previous Experience at WNS Global Services
Before her current positions, María Calderón worked at WNS Global Services from 2011 to 2012 in customer service. Her role involved providing support and assistance to clients, which helped her develop strong communication and problem-solving skills relevant to her later positions.