Michael Huynh
About Michael Huynh
Michael Huynh is an Operations Specialist with extensive experience in IT support and warehouse management. He has worked for various companies, including TEKsystems and Vandergriff Toyota, and has developed skills in troubleshooting, system provisioning, and user account management.
Current Role at Brillio
Michael Huynh serves as an Operations Specialist at Brillio, a position he has held since 2018. In this role, he is responsible for managing the escalation of support tickets to the appropriate teams when issues exceed the service desk level. His work involves ensuring that operational processes run smoothly and efficiently, contributing to the overall productivity of the organization.
Previous Experience at TEKsystems
Prior to his current role, Michael worked at TEKsystems as a Service Desk Analyst for nine months in 2018, based in Irving, TX. His responsibilities included providing technical support and assistance to users, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
Background in Automotive Industry
Michael has a background in the automotive industry, having worked at Vandergriff Toyota from 2014 to 2017 as a Parts Counter Sales/Service Tech/Warehouse. He also served as a Lube Tech at Metroplex Toyota from 2011 to 2014. These roles provided him with experience in customer service and technical support within a fast-paced environment.
Education and Certifications
Michael studied General Studies at Mountain View College. He also completed a Certificate in Information Technology from Per Scholas in 2017, which he pursued for 11 months. This educational background has equipped him with foundational knowledge and skills relevant to his current role in operations.
Technical Skills and Proficiencies
Michael is skilled in using and setting up various systems and tools, including Cisco WebEx/Jabber, Microsoft Exchange, MetricsOne, Okta, and Box. He has experience in provisioning software and systems access, particularly with Warehouse Management Systems like Accellos and MRS. Additionally, he is proficient in troubleshooting warehouse-specific software and hardware, including RF Scanners and Label Printers, and managing user accounts in Active Directory.