Rashi Girdhar
About Rashi Girdhar
Rashi Girdhar serves as the Director of Service Studio at Brillio, focusing on service innovation and implementations. With a strong background in technical architecture and extensive experience across various industries, Girdhar has successfully managed cross-functional teams and led numerous projects aimed at enhancing customer satisfaction.
Current Role at Brillio
Rashi Girdhar serves as the Director of Service Studio at Brillio, focusing on Service Innovation and Implementations, as well as Salesforce Applications. In this role, she has been instrumental in enhancing customer satisfaction and loyalty through innovative service and support processes. Girdhar has been with Brillio since 2009, and she has held her current position since 2013. Her responsibilities include managing cross-functional teams and overseeing full end-to-end turnkey solution management in service innovation projects.
Previous Experience
Before joining Brillio, Rashi Girdhar worked in various roles that contributed to her expertise in technical and functional architecture design. She was a Systems Analyst and Applications Engineer at Progressive Insurance from 2005 to 2007. Following that, she served as a Senior Business Systems Engineer at FOX Interactive Media from 2007 to 2009. Earlier in her career, she held positions as a Research Assistant and Teaching Assistant at Rensselaer Polytechnic Institute, and she also interned at Lockheed Martin in 1998.
Educational Background
Rashi Girdhar has a strong educational foundation in engineering and technology. She earned her Master of Science degree from John Carroll University in 2007, following her studies at The University of Akron, where she completed both her Bachelor of Science and a second Master of Science degree from 2002 to 2005. Additionally, she studied at Rensselaer Polytechnic Institute, where she obtained her Bachelor of Science degree.
Technical Expertise
Rashi Girdhar possesses extensive expertise in managing service innovation projects and implementing cutting-edge solutions for scaling support organizations. She has a strong background in technical and functional architecture design, particularly in the context of service innovation. Girdhar specializes in utilizing agile and rapid development methodologies to streamline service and support processes, and she has a track record of reducing support costs while improving productivity.
Industry Experience
Rashi Girdhar has worked across various industry verticals, including high technology, financial services, healthcare, beauty and personal care, and semiconductors. Her experience includes leading service innovation and implementation projects that involve managing cross-functional teams to deliver enterprise-scale engagements across diverse cloud technology solutions. Girdhar focuses on creating mechanisms for detecting needs and pioneering innovative solutions.