Rossy Fonseca
About Rossy Fonseca
Rossy Fonseca serves as a Labor Contract Incident Manager at Brillio and has extensive experience in service delivery operations. She has held various roles in the tech and customer service sectors, including positions at Accenture, Concentrix, and Amazon.
Work at Brillio
Rossy Fonseca has been employed at Brillio as a Labor Contract Incident Manager since 2017. In this role, Fonseca is responsible for managing incidents related to labor contracts, ensuring that issues are resolved efficiently. This position requires a strong understanding of incident management processes and the ability to coordinate with various teams to maintain service quality.
Current Role at Accenture
Fonseca has been working at Accenture since 2018 as a Service Delivery Operations Associate and Incident Manager. In this capacity, Fonseca oversees service delivery operations, focusing on incident management to enhance customer satisfaction. The role involves monitoring incidents, implementing solutions, and collaborating with cross-functional teams to optimize operational performance.
Previous Experience at Concentrix
Prior to joining Accenture, Rossy Fonseca worked at Concentrix from 2016 to 2018 as a Member Services representative. This role involved providing support and assistance to members, addressing inquiries, and resolving issues related to services offered. Fonseca's experience at Concentrix contributed to the development of customer service skills and operational knowledge.
Early Career at Amazon
Rossy Fonseca began their career at Amazon, where they worked as a Kindle Specialist from 2010 to 2012. In this position, Fonseca focused on providing support for Kindle products, assisting customers with technical issues, and enhancing user experience. This early experience laid the foundation for a career in service delivery and incident management.