Sandeep Devaraj
About Sandeep Devaraj
Sandeep Devaraj is a Senior Lead Delivery Excellence at Brillio, with extensive experience in operational excellence and quality assurance across various organizations. He has a strong background in quality models, project governance, and customer satisfaction improvement.
Work at Brillio
Sandeep Devaraj currently holds the position of Senior Lead Delivery Excellence at Brillio, where he has been employed since 2020. In this role, he focuses on enhancing delivery excellence and ensuring high-quality service standards. His responsibilities include overseeing project governance and managing client engagements to improve operational efficiency and customer satisfaction.
Previous Employment History
Sandeep Devaraj has a diverse work history, having held various roles across multiple organizations. He worked at Aditya Birla Minacs as a Service Desk Analyst for one year from 2007 to 2008, and later as a NOC Analyst from 2008 to 2010. He served as an Assistant Project Manager at NTT DATA from 2013 to 2016. Additionally, he worked at Wipro Limited in multiple senior consultant roles from 2016 to 2020. His experience also includes a brief tenure as a Service Integration Manager at Mitie in 2018 and a position as a Senior Consultant at ANZ for three months in the same year.
Education and Expertise
Sandeep Devaraj earned a Bachelor of Engineering in Industrial Engineering and Management from Visvesvaraya Technological University, completing his studies from 2002 to 2006. He furthered his education by obtaining an MBA in Marketing and Management from Karnataka State Open University between 2008 and 2010. His expertise includes quality models such as Six Sigma and Lean concepts, as well as experience in model-based process improvement using ITIL, CMMI, and ISO standards.
Quality Management and Audits
Sandeep has extensive experience in quality management, having conducted internal ISO audits and configuration audits. He has played a significant role in enabling engagements for various ISO audits, including ISO 20000:2018, ISO 9001:2015, and ISO 22301:2019. His work involves tracking and monitoring practice margins and revenue to enhance financial returns and customer satisfaction.
Project Management and Client Engagements
In his career, Sandeep has led the management of over 25 engagements within the Delivery Improvement practice, focusing on end-to-end project governance. He has collaborated with project teams and client partners to enhance customer satisfaction and improve Net Promoter Score (NPS) rates. His skills also include designing and developing CXO dashboards using Macros and Visual Basic.