Surabhi Srivastava
About Surabhi Srivastava
Surabhi Srivastava is an Information Technology System Analyst with a background in customer support and technical roles across several companies, including Brillio and IBM. She holds a Bachelor of Arts in English Language and Literature and is recognized for her problem-solving skills and commitment to customer service.
Work at Brillio
Surabhi Srivastava currently holds the position of Information Technology System Analyst at Brillio, where she has been employed since 2024. Prior to this role, she served as a Senior Engineer at the same company from 2022 to 2024. Her promotion to Information Technology System Analyst was a result of her demonstrated problem-solving skills, patience, and effective communication. Brillio is located in Bengaluru, Karnataka, India, where Surabhi continues to contribute to various IT projects.
Previous Experience in IT Support
Surabhi has accumulated significant experience in IT support roles prior to her current position. She worked at IBM as a Senior Technical Support Executive from 2021 to 2022. Before that, she was a System Administrator at Kyndryl for one year, also in Bengaluru. Her career began at Teleperformance, where she served as an Applecare Advisor for six months in Chandigarh, India. Additionally, she worked as a Customer Service Representative at Majorel for eight months in Gurugram.
Education and Expertise
Surabhi holds a Bachelor of Arts degree in English Language and Literature from Lucknow University, which she completed from 2018 to 2021. This educational background enhances her creativity and resourcefulness in her IT projects. She has also obtained multiple certifications from Kyndryl that demonstrate her leadership behavior and advanced delivery skills, further solidifying her expertise in the field.
Skills and Professional Development
Surabhi is passionate about learning new technologies and enhancing her product knowledge. She strives to use positive language and empathy when interacting with customers, which reflects her commitment to effective communication. Her ability to adapt and grow in her roles showcases her dedication to professional development within the information technology sector.