Alessandra Mascarucci
About Alessandra Mascarucci
Alessandra Mascarucci is a Customer Service Associate in Order Management at Bristol-Myers Squibb and a Professional Portrait Photographer at The Photography Boutique.
Professional Experience at Bristol-Myers Squibb
Alessandra Mascarucci is presently employed at Bristol-Myers Squibb as a Customer Service Associate specializing in Order Management. Based in Chester, United Kingdom, her role involves supporting internal and external audits, handling customer routine complaints and disputes, and monitoring all open orders until completion. Additionally, Alessandra receives and responds to customer contacts through phone, e-mail, and fax, ensuring each interaction is documented in a call tracking tool. She has been with Bristol-Myers Squibb since May 2017.
Professional Portrait Photographer at The Photography Boutique
In addition to her role at Bristol-Myers Squibb, Alessandra Mascarucci works as a Professional Portrait Photographer at The Photography Boutique. This position showcases her versatility and passion for photography, allowing her to expand her expertise beyond her primary career in order management.
Past Role as Studio Manager at Brightside Photography Studios
From 2014 to 2017, Alessandra Mascarucci held the role of Studio Manager, Photographer, and Creative Director at Brightside Photography Studios in Chester, United Kingdom. During her three-year tenure, she gained significant experience in various aspects of studio management, photography, and creative direction, honing her skills and expanding her professional horizons.
Educational Background
Alessandra Mascarucci attended I.T.T. Marco Polo, where she studied Tourism and Foreign Languages, earning a Diploma in Economy and Tourism. Her education provided a solid foundation in quantitative and analytical skills, which she applies in her current roles.
Technological Proficiency and Skills
Alessandra possesses advanced knowledge of Office productivity tools and is proficient in using SAP, Citrix applications such as FMFO and EDIFACT, C4C, and CISCO. These skills enable her to effectively manage and monitor orders, address exceptions, and support audit-related tasks in her current position at Bristol-Myers Squibb.