Assuntina Pili
About Assuntina Pili
Assuntina Pili is a Senior Order Management & Customer Service Associate at Bristol-Myers Squibb in Chester, United Kingdom, with a background in customer care and sales roles across various companies.
Current Position at Bristol-Myers Squibb
Assuntina Pili is currently working at Bristol-Myers Squibb as a Senior Order Management & Customer Service Associate in Chester, United Kingdom. In this role, she is responsible for managing all open orders until completion and addressing any exceptions that arise. She supports both internal and external audits and provides critical liaison with BFS in-markets teams to understand order requirements for new product launches and special orders, including clinical trials and free goods.
Previous Roles at Stanleybet Group
Assuntina Pili has extensive experience with Stanleybet Group, where she held multiple positions over a span of nearly five years. She worked as a VIP Customer Care Manager in Malta for 11 months from 2017 to 2018. Prior to that, she served as a VIP Coordinator in Liverpool, United Kingdom, for two years from 2015 to 2017. She began her tenure at Stanleybet as a Credit Controller, holding the position for two years from 2013 to 2015, also in Liverpool.
Sales Experience at Various Companies
Assuntina Pili's professional journey includes significant roles in sales. She was a Sales Executive at IDEAL INDUSTRIES, INC in Warrington, United Kingdom, from 2012 to 2013. Prior to that, she served at Ultracell Ltd in Liverpool as a Sales Manager from 2010 to 2011 and as a Sales and Marketing Executive from 2009 to 2010. These roles allowed her to develop a strong foundation in sales strategy and customer relationship management.
Education and Qualifications
Assuntina Pili holds a Laurea Magistrale (First Class Hons, Ba Hons Equivalent) in Foreign Languages and Literatures from Università degli Studi di Cagliari. This academic background has equipped her with valuable linguistic and analytical skills, which complement her role in customer service and order management.
Customer Service and Order Management Expertise
Assuntina Pili has developed significant expertise in handling customer service and order management tasks. She is adept at resolving routine customer complaints and disputes, routing them to the appropriate channels when necessary. Her responsibilities include managing backorders and returns, informing customers about quality issues, and recording customer interactions through various communication channels. Her role also involves receiving and resolving internal ad-hoc inquiries and ensuring customer satisfaction throughout all stages of the order process.