Ayoub Tourabi
About Ayoub Tourabi
Ayoub Tourabi is a Senior Service Center Analyst at Bristol-Myers Squibb in Chester, United Kingdom, with extensive experience in IT service, multilingual interpretation, and business management.
Title
Ayoub Tourabi serves as a Senior Service Center Analyst at Bristol-Myers Squibb in Chester, United Kingdom. In this role, he is responsible for supporting and enhancing digital technologies within the service center.
Current Role at Bristol-Myers Squibb
Ayoub Tourabi is currently employed as a Senior Service Center Analyst and a Multilingual IT Service Center Analyst at Bristol-Myers Squibb in Chester, United Kingdom. His responsibilities include participating in the discovery, requirements development, and implementation of new and improved digital technologies. He also assists in the analysis for ROI in aligning capability.
Previous Roles and Experience
Ayoub Tourabi has a rich professional background. He worked as a Multilingual Interpreter at Prestige Network Ltd in North West England for 5 months from 2015 to 2016. Previously, he held a position as a Business Manager at A&Z Handel in Manchester, UK, for two years from 2014 to 2016. Prior to that, he was a Deskside Support technician at Hera in Bologna, Italy, for eight years from 2006 to 2014.
Education and Qualifications
Ayoub Tourabi holds several academic qualifications. He studied Information Systems Technician in Network Environment at ECAP, achieving a European qualification level 4 in 2005. He also attended the Università di Bologna, focusing on Foreign Languages and Literature in 2000-2001. Additionally, he earned a Diplôme d'études universitaires générales (D.E.U.G) from Université Hassan II Aïn Chock de Casablanca, studying from 1997 to 1999. Furthermore, he has completed studies in Italian Language and Literature, achieving the C.I.L.S certification from Università degli Studi di Siena.
Technical Skills and Innovations
In his current role, Ayoub Tourabi has implemented STEM and Agile methodologies to drive and enhance contact center innovations. He has also worked extensively with Conversational UI and collaborates with global team members across multiple countries, regions, and time zones.