Catherine Muller
About Catherine Muller
Catherine Muller is the Associate Director of Customer Operations at Bristol Myers Squibb with over a decade of experience in government contract operations and analytics, primarily at Sanofi.
Current Role as Associate Director at Bristol Myers Squibb
Catherine Muller currently holds the position of Associate Director, Customer Operations at Bristol Myers Squibb. In this role, she is responsible for overseeing customer operations, ensuring efficient processes, and maintaining high standards of service. Her extensive background in government contract operations and analytics informs her approach to customer operations, enabling her to implement strategies that meet both regulatory and customer needs.
Previous Roles at Sanofi
Catherine Muller’s career at Sanofi spanned several key roles, each contributing to her expertise in government contracts and analytics. From 2011 to 2020, she advanced from Membership Analyst to Associate Director, holding titles such as Analyst, Government Contract Ops; Specialist, Government Contract Operations; Manager, Gov't Contracts and Analytics; Senior Manager, Gov’t Contract Operations; and finally, Associate Director, Contracting Analytics. This progression highlights her consistent performance and increasing responsibilities in managing government contracts and analytics.
Educational Background
Catherine Muller earned her Bachelor of Arts (B.A.) in Economics and International Politics from Penn State University, completing her studies from 2007 to 2011. Her academic background in economics and international politics provided a strong foundation for her subsequent career in government contract operations and analytics within the pharmaceutical industry.
Early Career and Internship Experience
Before transitioning to the pharmaceutical industry, Catherine Muller gained valuable experience as an Intern at the Legislative Office of Assemblywoman Caroline Casagrande from 2009 to 2010. This role introduced her to the intricacies of government operations and legislative processes, skills that would later prove beneficial in her positions focused on government contracts and compliance within the pharmaceutical industry.
Experience in Government Contract Operations
Catherine Muller has over a decade of experience in government contract operations and analytics. She developed this expertise through various roles at Sanofi, where she managed complex government contracts and ensured compliance with regulatory requirements. Her comprehensive background offers a unique perspective on the intersection of regulatory, governmental, and business needs, making her a valuable asset in her current role at Bristol Myers Squibb.