Changli Zhang
About Changli Zhang
Changli Zhang is a Service Desk Analyst at Bristol-Myers Squibb in Melbourne, Australia, with a background in technical support, customer service, and warehouse management.
Current Title and Role
Changli Zhang currently holds the position of Service Desk Analyst at Bristol-Myers Squibb in Melbourne, Australia. He has been in this role since August 2019, providing support services within the organization.
Previous Work Experience
Changli Zhang has diverse work experience in different sectors. He worked as Technical Support at Activ8me for 6 months in 2018. Before that, he was Customer Service Staff at OCCOM for 1 month in 2018, and Warehouse Assistant at EEhobbies for 8 months in 2017. Additionally, he completed a 3-month internship at M2M Connectivity in 2014.
Education and Expertise
Changli Zhang studied at La Trobe University, where he earned a Master of Telecommunication and Network Engineering. He was enrolled from 2011 to 2013. His academic background has equipped him with knowledge in telecommunications and network engineering.
Technical Support and Customer Service Skills
With experience in technical support and customer service, Changli Zhang has developed skills essential for addressing technical issues and providing customer assistance. His roles at Activ8me and OCCOM involved direct interaction with customers, troubleshooting technical problems, and ensuring customer satisfaction.