Christophe Danleux
About Christophe Danleux
Christophe Danleux is the Directeur Associé Experience Client at Bristol Myers Squibb in Rueil-Malmaison, Île-de-France, France, with over a decade of experience in customer relations and innovation.
Current Position at Bristol Myers Squibb
Christophe Danleux is currently serving as the Directeur Associé Experience Client at Bristol Myers Squibb in Rueil-Malmaison, Île-de-France, France. His role includes overseeing customer experience, leading related initiatives, and managing collaborative innovation projects. His extensive experience within the company has equipped him to handle the intricacies of customer relations and experience.
Previous Roles at Bristol Myers Squibb
Christophe Danleux has held several key positions at Bristol Myers Squibb over more than a decade. He started as Charge de la qualité de la relation client from 2009 to 2014, then moved on to become Responsable expérience client from 2014 to 2016. His journey through these various roles highlights his deep-rooted commitment to enhancing customer relations and experience within the company.
Educational Background
Christophe Danleux boasts a diverse educational background. He completed his Master 2 (M2) in Marketing et management de la relation client from icd-Ecole de commerce between 2005 and 2010. He also holds a Bac STHR in sciences et technologies de l'hôtellerie et de la restauration from LYCEE POLYVALENT PRIVE ALBERT DE MUN, achieved between 2001 and 2005. Additionally, he has completed further education focused on leadership and strategy, and innovation and design thinking from emlyon business school and Unow, respectively.
Specialized Training and Programs
Christophe Danleux has supplemented his formal education with specialized training programs. In 2017, he completed the Executive Education Program Leadership & Strategy at emlyon business school. He also pursued a course in Innovation Collaborative and Design Thinking at Unow in 2016. These programs have refined his skills in leadership, strategy, and innovative thinking, aligning with his professional roles in customer experience and innovation.
Career Focus and Expertise
Christophe Danleux’s career at Bristol Myers Squibb is marked by a strong focus on customer experience and innovation. Starting as Charge de la qualité de la relation client and progressing to more senior roles, he has consistently worked towards improving customer relations and spearheading innovation. His expertise is backed by a solid educational foundation in marketing and customer management, as well as further training in leadership and design thinking.