David John
About David John
David John is the Senior Customer Service Manager at Bristol Myers Squibb in Uxbridge, Greater London, with over 30 years of experience in customer service and management roles.
Company
David John is currently working at Bristol Myers Squibb in Uxbridge, Greater London, United Kingdom. He holds the position of Senior Customer Service Manager. This role involves managing customer service operations and ensuring a high level of satisfaction among clients.
Title
David John serves as the Senior Customer Service Manager at Bristol Myers Squibb. This senior-level position requires extensive experience and a strong dedication to customer service excellence.
Work Experience at Bristol Myers Squibb
David John first joined Bristol Myers Squibb as a Customer Service Manager from 2017 to 2019 in Uxbridge, Greater London. He was later promoted to Senior Customer Service Manager, a role he continues to excel in. His contributions have been pivotal in embedding a best-in-class customer service ethos throughout the company.
Previous Roles and Work History
David John has a comprehensive work history spanning over 30 years in various customer service and management roles. His previous positions include Patient Services Manager at Evolution Homecare Services Ltd (2011-2017), Head of Customer Services at Zenith Hygiene Systems Ltd (2010-2011), and Area Manager (Customer Experience) at Connaught PLC (2009-2010). He also held roles such as Logistics & Customer Service Manager at Continua Ltd (2004-2008) and Marketing Support Executive at Xerox Corporation (2001-2004). His career began at Xerox Corporation, where he held various roles over 11 years, and he was an Executive Officer at the Commission for Racial Equality from 1986 to 1990.
Education and Expertise
David John studied Business Administration and Management at The Open University, where he earned a Professional Certificate in Management in 2014. He also holds a BTEC HNC in Business & Finance from Hammersmith & West London College, completed in 1989. His educational background, combined with over three decades of professional experience, has given him advanced presentation skills and a strong background in complaints management and customer experience.