Dharmik Patel
About Dharmik Patel
Dharmik Patel is a Business Capabilities Specialist at Bristol-Myers Squibb in Princeton, New Jersey, with a background in business analysis and team management at Johnson & Johnson.
Current Role at Bristol-Myers Squibb
Dharmik Patel currently serves as a Business Capabilities Specialist at Bristol-Myers Squibb in Princeton, New Jersey. In this role, he provides daily operational support to over 200 internal and 4500 external users. His responsibilities include maintaining and customizing Salesforce Sales Cloud and Service Cloud applications, ensuring database integrity and accuracy. Dharmik also develops training materials and leads training groups for Salesforce.com end users, ensuring documentation is updated and validated. Additionally, he evaluates new releases of Salesforce to determine functional requirements and provides detailed information on how changes will apply to all affected departments and users.
Previous Experience at Johnson & Johnson
Prior to his current role, Dharmik Patel worked at Johnson & Johnson from 2012 to 2017 in London, Greater London, United Kingdom. Initially, he served as a Team Manager from 2012 to 2014. He later transitioned to the role of Business Analyst, which he held until 2017. His time at Johnson & Johnson provided him with valuable experience in business analysis and team management, setting the stage for his later roles in the pharmaceutical industry.
Education Background
Dharmik Patel studied at Sardar Patel University, where he earned a Bachelor of Computer Application in Computer Science. He attended the university from 2000 to 2003. His formal education in computer science laid the groundwork for his career in business capabilities, providing him with the technical foundation necessary for his roles in both Johnson & Johnson and Bristol-Myers Squibb.
Key Projects at Bristol-Myers Squibb
Dharmik Patel led Bristol-Myers Squibb's first true agile project on FastTrack. In this initiative, he worked closely with the Product Owner and led several groups to achieve project goals. Additionally, Dharmik has identified new tech-based features that provided significant value to the business by effectively connecting technology and business needs. His ability to bridge these areas has been instrumental in advancing the company's operational efficiencies.
Specialization in Salesforce Training and Support
As part of his role at Bristol-Myers Squibb, Dharmik Patel specializes in Salesforce.com. He develops comprehensive training materials and leads training sessions to ensure end users are proficient in using Salesforce applications. Dharmik's efforts ensure that the Salesforce documentation remains updated and validated, contributing to the successful adoption of new features across various departments. His work is pivotal in supporting study types such as Investigator Sponsor Clinical Research, Non-Clinical, Early Patient Access Program, and Data sharing areas.