Donal Townley, MSc
About Donal Townley, MSc
Donal Townley, MSc, is the Senior Manager of Customer Supply Chain Operations at Bristol Myers Squibb in Dublin, Ireland, with over 25 years of experience in supply chain and customer-centric leadership roles.
Current Position at Bristol Myers Squibb
Donal Townley currently holds the position of Senior Manager Customer Supply Chain Operations at Bristol Myers Squibb in Dublin, County Dublin, Ireland. In this role, he oversees customer supply chain operations, focusing on optimizing processes to meet customer needs in a timely and efficient manner. His responsibilities include managing supply chain risks, ensuring quality and compliance in highly regulated environments, and integrating IT tools to enhance service delivery performance.
Previous Roles at Logitech
Donal Townley previously worked at Logitech, holding two significant roles. From 2021 to 2022, he served as the Head of Global B2B Enterprise & Customer, Partner Collaboration in Dublin. Earlier, from 2020 to 2021, he was the Senior Manager Global Logistics-Consultant in Cork. In these roles, he was responsible for global logistics operations, customer collaboration, and partner management, focusing on improving supply chain efficiency and customer service.
Experience at Ornua
Donal Townley spent a significant part of his career at Ornua, where he held various leadership positions. From 2016 to 2020, he was the Head of Supply Chain Operations, Customer Solution Management, and Innovation. Prior to this, he served as the Head of Customer Service, Fulfilment, and Logistics from 2014 to 2016, and as a Customer Service Manager from 2011 to 2014. His roles at Ornua included leading multi-disciplinary teams and implementing supply chain solutions to meet customer needs, with a strong focus on innovation and customer satisfaction.
Educational Background
Donal Townley has an extensive educational background, including several degrees and diplomas. He earned a Masters of Business Practice from the Irish Management Institute, with a focus on strategy, innovation, and organizational behaviour from 2012 to 2015. He also holds a Diploma in Project Management from IBAT (2010-2011) and a Green Belt in Six Sigma from SQT-Six Sigma obtained in 2011. His foundational education includes a degree in Business-Procurement and Supply Chain Management from Rathimes Business College (1988-1992).
Expertise in Supply Chain Operations
Donal Townley has over 25 years of experience in supply chain operations, delivering customer and business solutions across various industries including Technology, Agri-Foods, and OEM. He has led diverse teams in areas such as client services, forecasting, logistics, and quality assurance. His expertise also includes Lean/Six Sigma methodologies, project management, and strategy development. Donal has a proven track record of translating customer needs into effective supply chain solutions and enhancing service delivery through IT tool integration.