Elisa Jansen
About Elisa Jansen
Elisa Jansen is a Technical Analyst at BMS, providing IT support in Dutch, English, and German, and offering Thunderbird training for new starters.
Company
Elisa Jansen currently works at Bristol Myers Squibb (BMS) as a Technical Analyst. She has been a significant part of the company's internal technical support team since 2007. In her role, Elisa is responsible for providing technical assistance to both BMS employees and business partners, ensuring smooth and efficient operations within the organization.
Title
As a Technical Analyst, Elisa Jansen specializes in providing technical support and analysis. She possesses extensive experience in IT support and troubleshooting, employing her skills to resolve technical issues promptly. Her current role at BMS involves not only technical support but also offering specialized training sessions.
Education and Expertise
Elisa Jansen earned a Bachelor of Arts degree in Information and Media Studies from Birmingham City University, where she studied from 1995 to 1998. Her academic background in information and media studies has equipped her with a strong foundation in technology and IT-related fields. Elisa's linguistic proficiency in Dutch, English, and German allows her to provide multilingual IT support, enhancing her effectiveness in diverse environments.
Background
Elisa Jansen began her career as an Internet Designer at Alderney Computer Services from 1999 to 2001. Following that, she worked as a Technical Analyst at Compaq Dublin for 11 months. From 2002 to 2007, Elisa served as a Technical Support Analyst at Unilever Europe IT. Her diverse experience in various technical support roles has contributed to her comprehensive understanding of IT systems and customer service.
Technical Support Expertise
With extensive experience in technical support, Elisa Jansen is adept at providing telephone-based IT assistance. She offers Thunderbird training for new starters at BMS, ensuring new employees are well-versed in key software tools. Elisa's multilingual capabilities allow her to support a broader range of clients effectively.