Fabrice Joanis
About Fabrice Joanis
Fabrice Joanis is a Senior Specialist, Talent Acquisition Partner at Bristol Myers Squibb in Tampa, Florida, with a background in quality coordination and building supervision.
Current Role at Bristol Myers Squibb
Fabrice Joanis currently holds the title of Senior Specialist, Talent Acquisition Partner, Global Product Development & Supply at Bristol Myers Squibb in Tampa, Florida. In this role, he is responsible for the recruitment and onboarding of talent within the Global Product Development & Supply division. This involves implementing talent acquisition strategies and processes to attract high-quality candidates, facilitating interviews, and managing hiring processes.
Previous Experience at Assurant Solutions
From 2010 to 2016, Fabrice Joanis worked as a Comprehensive Quality Coordinator at Assurant Solutions in St. Petersburg, Florida. In this role, he executed quality protocols and reviewed customer service interactions. His responsibilities included assessing recorded phone calls, identifying process weaknesses, ensuring compliance with company standards, and improving the service experience. He also played a key role in implementing a quality protocol called VPI, which enhanced SLA metrics and caller experiences.
Educational Background
Fabrice Joanis obtained his Master of Business Administration (MBA) from Southern New Hampshire University, having studied there from 2017 to 2022. Prior to this, he earned a Bachelor of Science degree in Biomedical Sciences from the University of South Florida, where he studied between 2007 and 2009. His educational background has equipped him with extensive knowledge in business administration and biomedical sciences.
Role at University of South Florida
Fabrice Joanis served as a Building Supervisor at the University of South Florida from 2008 to 2010. During this two-year tenure, he was responsible for overseeing building operations, maintenance, and ensuring a safe environment for university activities. His role contributed to maintaining campus facilities and supporting university functions efficiently.
Contributions at Bristol Myers Squibb
At Bristol Myers Squibb, Fabrice Joanis has made significant contributions to improving the organization's processes and employee experiences. He has enhanced the quality of service by implementing the VPI quality protocol, which improved SLA metrics and the caller’s experience. Additionally, Fabrice has contributed to the development and improvement of rewards and recognition programs aimed at boosting employee productivity and performance. He has also provided leadership through training and coaching, helping both new and existing employees excel in their roles.