Fred Broce
About Fred Broce
Fred Broce is the Associate Director and Request Management Process Owner at Bristol-Myers Squibb, with over two decades of experience in IT and a strong background in pharmaceuticals and service management.
Company
Fred Broce currently works at Bristol-Myers Squibb as the Associate Director, Request Management Process Owner. His role includes managing the overall health and evolution of the Request Management process across enterprise services. Based in Philadelphia, he is deeply involved in ensuring the efficiency and effectiveness of service management within the company.
Title
Fred Broce holds the title of Associate Director, Request Management Process Owner at Bristol-Myers Squibb. With a primary focus on process improvement and service management, he leverages over two decades of experience in information technology to enhance the company's service processes.
Previous Role at GSK
Before joining Bristol-Myers Squibb, Fred Broce served as Programme Manager Global Request IT at GSK from 1991 to 2015 in Philadelphia. During his 24-year tenure, he accumulated extensive experience in managing global IT requests and improving service delivery through various initiatives.
Education and Expertise
Fred Broce received his Bachelor's degree in Mechanical Engineering (BME) from the University of South Carolina, studying there from 1977 to 1983. He is certified in ITIL and holds a Six Sigma Green Belt, underscoring his expertise in IT service management and process improvement. His specialization areas include request management, service automation, offshore outsourcing, and service level agreements (SLAs).
Background
With over two decades of experience in information technology, Fred Broce has a robust background in service management and process improvement. He has demonstrated significant proficiency in areas such as request management, service catalog, end-user support, and customer idealized design. His career spans significant roles in the pharmaceutical industry, emphasizing service automation and offshore outsourcing.