Helen Todd
About Helen Todd
Helen Todd is a Senior HR Customer Service Representative at Bristol-Myers Squibb with extensive experience in customer service and human capital management.
Current Position at Bristol-Myers Squibb
Helen Todd currently serves as a Senior HR Customer Service Representative at Bristol-Myers Squibb. She has been with the company for over eight years, starting in March 2015. In her role, she specializes in providing comprehensive HR support and services, leveraging Workday, a widely-used cloud-based software for human capital management.
Professional Experience in Customer Service Management
With extensive experience spanning over decades, Helen Todd has built a robust career in Customer Service Management. She worked as a Team Lead in Chester, United Kingdom, from 2005 to 2015, and prior to that, she served as a Personal Assistant for one year from 2004 to 2005. Her career began as a Customer Service Representative in Chester, United Kingdom, where she accumulated 22 years of experience from 1983 to 2005.
Educational Background
Helen Todd pursued higher education at Cheshire College South & West, achieving CIPD Level 5 from 2019 to 2021. She also studied at Chester College of FE, where she graduated with qualifications in Business Administration and Management, General. These educational credentials equip her with advanced skills in human resources and business administration.
Specializations and Skills
Helen Todd is known for her specialization in Workday, a cloud-based software focused on human capital management. She possesses strong relationship management and analytical skills, making her effective at various levels of communication within the corporate environment. Helen is self-motivated and enthusiastic about tackling new challenges and demands, showcasing a firm commitment to business excellence.
Industry Experience
Helen Todd has extensive experience in both the Financial and Pharmaceutical industries. Her background and skills have led her to excel in various aspects of Customer Services Management. She understands the commercial impact of delivering outstanding customer service and consistently demonstrates a proven track record in her professional undertakings.