Jafferd Djebar
About Jafferd Djebar
Jafferd Djebar is the Chef De Projet Expérience Client at Bristol-Myers Squibb in Rueil Malmaison, with a background in customer experience management and previous roles in payroll and sales assistance.
Current Role at Bristol-Myers Squibb
Jafferd Djebar currently holds the position of Chef De Projet Expérience Client at Bristol-Myers Squibb, located in Rueil Malmaison. In his role, he has implemented the Qualtrics platform for customer feedback collection and developed a comprehensive internal communication plan for the customer experience department. He focuses on fostering a strong customer-centric culture by organizing and facilitating various initiatives. Jafferd is also involved in managing transactional and relational customer surveys, including Net Promoter Score (NPS) studies, and conducting qualitative analyses of customer feedback.
Previous Role as U.S Payroll Manager Assistant at Citizen Schools
From 2019 to 2022, Jafferd Djebar worked as a U.S Payroll Manager Assistant at Citizen Schools in Boston. During his three-year tenure, he gained valuable experience in payroll management and administration. His role involved assisting in various payroll-related tasks, ensuring accuracy, and maintaining compliance with U.S payroll regulations.
Early Career at ENGIE Axima
Jafferd Djebar has held multiple positions at ENGIE Axima. In 2018, he worked as a Key Account Manager Assistant for three months in Courbevoie. Prior to that, in 2017, he served as a Sales Assistant for three months. These roles allowed him to develop important skills in account management and sales, which have been foundational to his career in customer experience management.
Educational Background
Jafferd Djebar studied at ESSCA Ecole de Management for five years, from 2016 to 2021, where he completed a program in Économie. He also attended Lycée Bossuet Notre-Dame for one year, from 2016 to 2017, achieving a Baccalauréat in Sciences Physiques. His educational background has equipped him with a solid foundation in economic principles and scientific reasoning.
Key Projects and Initiatives
At Bristol-Myers Squibb, Jafferd Djebar led numerous key projects and initiatives. He collaborated with marketing, medical, and Business Insight & Analytics units to conduct behavioral studies and played a critical role in technical and business evolution planning for customer feedback collection tools. He actively participated in cross-functional workshops focused on customer journey design and persona development, designed and summarized workshop outcomes, and contributed to the development and delivery of customer experience training programs. Additionally, he managed external training providers and organized team coaching sessions on customer experience.